1 – Internal analysis of EyeMed membership data (based on domestic membership, excluding discount lives) compared to data from leading vision benefit companies, as reported in publicly available information, 2018.
2 – EyeMed external satisfaction surveys, conducted by Walker and Convergys, 2018.
3 – EyeMed book of business data, 2018.
4 – EyeMed analysis of a random sampling of new business accounts that transferred over from a prior benefits company, with comparisons of prior utilization to utilization following transition, 2017.
5 – Based on the EyeMed Insight network and analysis of competitor networks via Netminder data, October 2018.
6- Based on weighted average of sample transactions; EyeMed Insight network/$10 exam copay/$10 materials copay/$120 frame or contact lens allowance.
7 – Purdue University Benchmark Portal independent assessment of call centers nationwide, 2019.